Accessibility Statement
This statement was last updated August 2026.
At Poppy Eleanor, we are committed to making our website accessible to as many people as possible, regardless of ability or technology.
We are continuously working to improve the user experience for everyone and to apply relevant accessibility standards.
What web accessibility is
An accessible website allows visitors with disabilities to browse and interact with the site with the same or similar level of ease and enjoyment as other users.
This can be achieved through the use of assistive technologies such as screen readers, keyboard navigation, and adaptable display settings.
Accessibility adjustments on this site
We aim to make our website accessible in line with recognised accessibility best practices, including the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA where reasonably practicable.
-
Descriptive headings and links
-
Appropriate colour contrast
-
Alternative text for images where appropriate
-
Keyboard-friendly navigation
-
Responsive pages that work across different screen sizes
-
Clear and simple language
-
We aim to ensure important information is not communicated through colour alone.
We do not currently claim that every part of our website is fully compliant with WCAG 2.2 Level AA. Accessibility is an ongoing process and we are continually reviewing and improving our website.
third party content
Some areas of our website may include content provided by third parties (such as payment providers or embedded services). We cannot guarantee the accessibility of these external elements, but we aim to work with providers who prioritise accessibility.
Physical Accessibility
As an online-based business, we primarily operate digitally. If you are attending an in-person consultation or event with us, please contact us in advance so we can discuss any accessibility requirements.
KNOWN ACCESSIBILITY LIMITATIONS
Some content or functionality may not be fully accessible, particularly where it is provided by third-party services or website features that we cannot fully control.
This may include embedded third-party content, payment and checkout functionality, social media content and other third-party applications or integrations.
ALTERNATIVE ACCESS
If you are unable to access information on our website or have difficulty using any of our online services, please contact us. We will do our best to provide the information you need in an alternative format or help you access our services in another reasonable way.
For wedding, event or other in-person services, please let us know about any accessibility requirements as early as possible. We will work with you and the relevant venue where reasonably possible to accommodate your requirements.
Requests, issues, and suggestions
If you experience any difficulty accessing our website, please let us know. It would be helpful to include the page or feature you were trying to use, the problem you experienced and, where possible, the device or browser you were using.
Please contact us:
We aim to respond to all accessibility enquiries as quickly as possible.
ongoing commitment
Accessibility is an ongoing part of how we develop and maintain Poppy Eleanor's website. We will continue to review our website and make improvements where reasonably practicable.