top of page

Privacy Policy

Last updated: August 2026

​

Poppy Eleanor is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how Poppy Eleanor collects, uses, stores and protects your personal information when you visit our website, purchase from us, contact us about an order or enquiry, or book our wedding and event services.

Poppy Eleanor is a private limited company registered in England and Wales.

​

1. Who we are

 

For the purposes of data protection legislation, Poppy Eleanor is the data controller responsible for your personal information.

If you have any questions about how we use your information, you can contact us using the details below:

Poppy Eleanor
Email: chloe@poppyeleanor.co.uk

We aim to handle your personal information fairly, transparently and securely.

​

2. What personal information we collect

 

Depending on how you interact with Poppy Eleanor, we may collect some or all of the following information:

 

When you contact us

​

  • Your name

  • Email address

  • Telephone number

  • Information included in your enquiry

  • Details about your event, wedding or requirements

  • Any other information you choose to provide

 

When you place an order

​

  • Your name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Order details

  • Personalisation details

  • Information required to produce your order

  • Payment and transaction information

​​

For weddings and events

​

When you enquire about or book wedding or event styling, we may also collect:

  • Your wedding or event date

  • Venue name and address

  • Setup and/or collection requirements

  • Access information

  • Contact details for a venue or other relevant event contact

  • Details of your chosen décor and styling

  • Information needed to provide a quotation

  • Information needed to deliver, install or collect your décor

We only collect information that is reasonably necessary to provide the service you have requested.

​

3. How we collect your information

 

We may collect personal information when you:

  • Visit or use our website

  • Complete an enquiry or contact form

  • Place an order

  • Request a quotation or proposal

  • Book a wedding or event service

  • Contact us by email, telephone or social media

  • Subscribe to marketing communications

  • Communicate with us about an existing order or booking

We may also receive limited information from third parties where this is necessary to fulfil an order or booking, for example from a wedding venue or event organiser.

​

4. How we use your personal information

 

We use your information only where there is a lawful reason for doing so.

 

We may use your information to:

  • Respond to enquiries

  • Prepare quotations and proposals

  • Process and fulfil orders

  • Create personalised products

  • Arrange delivery

  • Arrange wedding and event setup

  • Arrange collection and pack-down of event décor

  • Communicate with venues where necessary to fulfil a booking

  • Take payments and maintain appropriate financial records

  • Provide customer service

  • Deal with queries, complaints or problems

  • Keep appropriate business and accounting records

  • Comply with our legal and regulatory obligations

  • Improve our website, products and services

  • Send marketing communications where you have consented to receive them or where otherwise permitted by law

The ICO requires businesses to explain both the purpose of processing and the lawful basis they rely on.

​

5. Our lawful bases for using your information

 

Depending on the reason we are processing your information, we may rely on one or more of the following lawful bases:

​

Contract

 

We may need to use your personal information to provide a product or service you have purchased or to take steps at your request before entering into a contract.

For example, this may include processing your order, preparing a quotation, arranging delivery or providing wedding and event styling.

​

Legal obligation

 

We may need to process certain information to comply with legal obligations, including accounting, tax and financial record-keeping requirements.

​

Legitimate interests

 

We may use personal information where it is necessary for our legitimate business interests, provided that these interests do not unfairly override your rights and interests.

This may include managing customer relationships, responding to enquiries, improving our services, maintaining business records and protecting our business.

Where we rely on legitimate interests, we consider whether the processing is necessary and proportionate and whether your interests and rights should take priority.

​

Consent

 

Where consent is required, such as for certain marketing communications or non-essential cookies, we will ask for your consent before using your information for that purpose.

You can withdraw consent at any time.

​

6. Wedding and event bookings

 

If you book Poppy Eleanor for a wedding or event, we may need to share relevant information with the venue or other parties involved in delivering your booking.

For example, this may include your name, event date, setup arrangements or contact information where this is reasonably necessary to coordinate access and deliver the service.

We will only share information that is necessary for the relevant purpose.

We will not sell your personal information to venues, suppliers or other businesses.

​

7. Sharing your personal information

 

We may share your personal information with trusted third parties where this is necessary to operate our business or fulfil your order or booking.

 

This may include:

  • Delivery and courier companies

  • Payment providers

  • Website and ecommerce service providers

  • IT and software providers

  • Accountants and professional advisers

  • Wedding or event venues where necessary to fulfil your booking

  • Other suppliers or service providers where reasonably necessary to provide the service you have requested

  • Government bodies, regulators or law enforcement authorities where we are legally required to do so

 

Where we use third-party service providers to process personal information on our behalf, we expect them to process information securely and only for the purposes for which we have instructed them.

We do not sell or rent your personal information to third parties.

​

8. Payments

 

Payments may be processed through third-party payment providers.

Where you make a payment, the relevant payment provider may collect and process payment information in accordance with its own privacy policy.

Poppy Eleanor does not need to store your full payment card details in order to process your order.

​

9. Delivery information

 

If your order requires delivery, we may provide the delivery company with the information necessary to deliver your order.

This may include:

  • Your name

  • Delivery address

  • Telephone number

  • Email address

  • Relevant delivery instructions

For wedding and event bookings, we may also need to provide relevant information to a venue to arrange delivery, setup or collection.

​

10. Marketing

 

We may occasionally contact you with information about Poppy Eleanor, including new products, offers, services, events or other relevant updates.

Where applicable, we will ask for your consent to receive marketing communications.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided or by contacting us directly.

We will respect your request to stop receiving marketing communications.

Electronic marketing is subject to the Privacy and Electronic Communications Regulations (PECR) as well as UK data protection law.

​

11. Photography and social media

 

We may photograph our own balloon displays, wedding styling, signage and event installations for our portfolio, website and social media.

We will take reasonable care to avoid unnecessarily including identifiable personal information.

Where we intend to use identifiable photographs of you or your guests for promotional purposes, we will seek permission where appropriate.

You can contact us if you have concerns about an image being used by Poppy Eleanor.

​

12. Cookies and website technologies

 

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to function properly, for example to enable essential website features, shopping functionality or security.

Other cookies or technologies may be used for purposes such as analytics or improving the website experience.

Where consent is required for non-essential cookies, we will ask for your consent before using them.

You can manage your cookie preferences through the cookie controls provided on our website.

The ICO's current guidance states that users should be told what cookies are being used for and, where required, should actively consent to non-essential cookies.

​

13. How long we keep your information

 

We only keep personal information for as long as we reasonably need it for the purpose for which it was collected.

The length of time we keep information depends on the type of information and why we need it.

For example:

  • Enquiry information: generally retained for as long as reasonably necessary to deal with the enquiry and any resulting relationship.

  • Order and customer information: retained for as long as reasonably necessary to manage the customer relationship and deal with any queries or disputes.

  • Wedding and event booking information: retained for as long as reasonably necessary to fulfil the booking and manage any subsequent queries or obligations.

  • Financial and accounting records: retained for the period required by applicable legal and tax requirements.

  • Marketing information: retained until you unsubscribe or it is no longer appropriate to keep it.

Where there is no fixed retention period, we consider factors such as the nature of the information, the purpose for which it was collected, our legal obligations and whether we may need the information to deal with a future dispute or complaint.

The ICO requires privacy notices to explain retention periods or the criteria used to determine them.

​

14. Keeping your information secure

 

We take reasonable technical and organisational measures to protect your personal information from:

  • Unauthorised access

  • Accidental loss

  • Misuse

  • Alteration

  • Unauthorised disclosure

  • Destruction

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

​

15. Your data protection rights

 

Depending on the circumstances, you have rights under UK data protection law, including the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your personal information in certain circumstances

  • Ask us to restrict how we use your information in certain circumstances

  • Object to certain uses of your information, including direct marketing

  • Ask for certain information to be provided in a portable format

  • Withdraw consent where we are relying on consent to process your information

These rights are not absolute and certain exceptions may apply.

If you wish to exercise one of your rights, please contact us using the details provided above.

The ICO confirms that privacy information should explain the rights available to individuals and, where consent is used, how consent can be withdrawn.

​

16. How to make a request or complaint

 

If you have a question or concern about how Poppy Eleanor handles your personal information, please contact us first at:

Email: chloe@poppyeleanor.co.uk

We will do our best to resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has been handled unlawfully or your data protection rights have not been respected.

You can find information about making a complaint on the ICO's website.

​

17. Children's information

 

Our website and services are not specifically aimed at children.

We do not knowingly collect personal information from children unless it is provided to us as part of an order, event or service involving a child and there is a legitimate reason for us to have that information.

Where children's personal information is provided to us, we will only use it for the specific purpose for which it was provided.

​

18. Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this page.

We recommend checking this page periodically to ensure you are aware of any changes.

 

Last updated: August 2026

bottom of page