Shipping Policy
order processing
All of our items are made to order and personalised to your specifications.
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A digital proof (where applicable) will be sent within 48 hours (Mon–Fri)
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Production begins once your design has been approved
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Production time is typically 3–5 working days
Please note: processing times may vary slightly during busy periods.
shipping timeframes
Once your order has been completed and dispatched:
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UK Delivery: Sent via Evri next-day service
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Estimated delivery: 1–2 working days after dispatch
Delivery times are estimates and may vary depending on the courier.
shipping costs
Shipping costs are calculated at checkout based on your order size and delivery location.
delivery address
Please ensure that your delivery details are correct at the time of ordering.
We cannot be held responsible for delays or lost parcels due to incorrect or incomplete address information.
delays & busy periods
As all items are handmade to order, there may be slight delays during peak seasons (e.g. wedding season or holidays).
If you require your order by a specific date, please contact us before purchasing and we will do our best to accommodate.
Lost or Delayed Parcels
Once your order has been dispatched, it is the responsibility of the courier service.
However, we will always do our best to assist you in resolving any issues.
If your parcel has not arrived within a reasonable timeframe, please contact us and we will investigate.
Damaged Items
We take great care in packaging your order securely.
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging, and we will resolve this for you as quickly as possible.
international shipping
At this time, we primarily ship within the United Kingdom.
If you are based outside the UK and would like to place an order, please contact us to discuss options.
contact us
If you have any questions regarding shipping, please get in touch: